Knowledgebase: Websites and Downloads
Can't login to the membership area! Please help!
Posted by Joshua Parker on 12 November 2013 08:55 AM

We use a commercial plugin for wordpress (the most popular website management system online) called Wishlist Member, their software runs over 40,000 membership websites. The most common issue which prevents logins from working (aside from incorrect credentials such as using email address as the username) is running a browser with security settings set very high. This blocks cookies and will prevent many websites from working correctly with the idea that it keeps your computer more secure. This is a bit of a myth because blocking website cookies from websites you trust will primarily cause functionality problems. Incidentally it's third party cookies (cookies which are from a different website than the one you see in the address bar of your browser) that are more risky anyway and these are blocked even at lower browser security settings.

So if you are not so familiar with the computer and logging into our members area seems complicated to you, please understand that the reason we have a members area is so that we can share information that can't be shared openly to the public. Also please understand that we are using a reliable membership platform (which we have paid a commercial license for) that does work. There are hundreds of different browsers out there and many variables at work that will influence how easy it is for you to login. Just be advised that we are NOT intentionally trying to make it harder for you to gain access to the information, we're just doing what we must. So if you still having trouble grab your nearest computer geek and get their help because they are likely to be able to help you login in 2 minutes flat if a simple browser security setting needs to be modified.

-Joshua

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